Return policy

Refunds & Returns

  • If your purchase does not satisfy you, you can send it back within 30 days of the date it arrived to receive a refund (shipping fees and taxes are not refundable). The item has to be unused and kept in its original packaging.
  • Write to our Customer Support Team at contact@jewelryloveandtogether.com, and mention your order number plus the item(s) you are sending back; we then share the return address with you.
  • The cost of shipping the item back to us is your responsibility, and these shipping costs cannot be refunded. (This covers any charges arising during the return, such as shipping fees, customs, duties, taxes, storage fees, etc.)
  • We suggest choosing a shipping service with tracking or buying shipping insurance, as we cannot guarantee that your returned item will reach us.
  • As soon as we receive your returned item, we will let you know by email.
  • Your refund will then be processed, and the credit will be applied automatically to your credit card or to your original payment method.
  • If an order comes back to us because the shipping address was wrong, because it was not claimed, or because of any other error on your side, a shipping fee will be charged before the order is sent again or refunded.
  • Love & Together only accepts returns of products bought through our own website.
  • When a return is caused by the customer, the customer is responsible for the shipping fee, and the exact amount depends on the courier you select. If the items arrive damaged or incorrect because of us, the customer does not have to pay the shipping fee for that reason.
  • For customized products returned for reasons other than quality issues, a customization fee ($9.99) is subtracted from your refund total.

Exchange (If Applicable)

  • Within 30 days of purchase, email our Customer Support Team at contact@jewelryloveandtogether.com mentioning your order number plus the item(s) you want to return.
  • The cost of shipping the item back to us is your responsibility. (This covers any charges arising during the return, such as shipping fees, customs, duties, taxes, storage fees, etc.)

Cancelations (If Applicable)

  • To cancel your order, email our Customer Support Team at contact@jewelryloveandtogether.com within 6 hours of placing it. Please note that bank or PayPal processing fees cannot be refunded.
  • For customized products, canceling during the production period (5 hours after the order is placed) will result in handling fees.
  • Every order stays in processing status for 2 hours and then moves straight to our warehouse to be packed.

Wrong Address

  • Buyers are responsible for entering their shipping address correctly and completely.
  • If you think the shipping address you gave us is incorrect, contact our Customer Support Team at contact@jewelryloveandtogether.com within 12 hours of placing your order. We work to keep our processing times short, so a wrong address can only be corrected within that short window.

Defective/Damaged Products

  • If the product you receive is defective or damaged, contact us within 3 days of receiving it and we will send you a replacement free of charge.
  • To back up your claim, please email a photo or video to our support team at contact@jewelryloveandtogether.com.

Lost Packages

  • If your parcel has not arrived, contact our Customer Support Team at contact@jewelryloveandtogether.com within 3 days so we can assist you as quickly as possible.
  • If the courier ultimately confirms that your package is lost, contact our Customer Support Team at contact@jewelryloveandtogether.com within 3 days to start the claim process.